1. Questions? Email email@example.com
Don’t worry about the wait. We will answer your email within 24 hrs!
If you’ve got trouble with a product, we’ve got you covered. Get in touch with one of our V4INK customer service representatives right away and we will be happy to walk you through the return or exchange process step by step! We promise it’s easy. We work hard to make sure all of our customers are 100% satisfied with their purchase, that’s why we offer 2 years 100% satisfaction guarantee and free lifetime consulting service on all V4INK branded products.
2. V4INK Branded Product Returns
Purchase the V4INK Brand? Relax and kick your feet up. You’re covered.
All of our V4INK branded products are backed by a 2-year basic warranty service and 90-day extension warranty per order after registration. Product concerns must be dealt with within two year from the date of purchase. Over 2 years warranty, the product will not be guaranteed and refunded. Problems happen from time to time and we want to assure you that the appropriate action will be taken to replace the product or issue a full refund--your choice. Simply contact one of our friendly customer service representatives and we will make it right. Shipping costs for refunded items are the responsibility of the customer, except in the event of a packing error.
3. Incorrectly Ordered Products
Any and all items that were ordered incorrectly and opened in any way are non-refundable. Please double check your printer model and part numbers when ordering & before opening.
If you just placed an order and the order has not been shipped, you could try to issue a cancel request.
Purchase the wrong cartridge? As long as it’s unopened and in sellable condition we will gladly exchange it for the correct item or offer you a refund. Please email firstname.lastname@example.org and we can get you taken care of!
5. Shipping Charges
Shipping charges are nonrefundable, except in the event of a packing error.
6. Refund Timeline
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. A refund will not be processed until the product is received by our warehouse.