1. General Shipping Terms
Orders shipped to the contiguous U.S. are shipped FREE when orders over $30 (HI, AK, APO, PR, Guam, etc. excluded).
Order of Bentsai series product shipped to all over the world are shipped FREE when order over $99.Shipping fee will be charged according to the actual condition if order under $99.
2. U.S Non-Contiguous Orders
We do not ship to non-contiguous U.S. This includes Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands, Virgin Islands, Federated States of Micronesia, Marshall Islands, Palau (except Canada), Armed Forces Americas, Armed Forces Pacific, Armed Forces Europe. (Except Bentsai series products）
3. Canadian Orders
Orders shipping to Canada will go through the CA Postal Service.
4. Expedited Shipping
Shipping time will start when your package leaves our facility. If you require overnight shipping, please email email@example.com as we do not have this option available for online orders at this time.
5. Shipping Details
Shipped according to the time displayed on the product page. Orders placed on Friday after 4PM PST are shipped on the following Monday or on the next business day. It usually takes 2-10 working days to for orders to arrive. Our orders are imported every few hours to our internal processing system. At that time you receive your order number via email, another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
Tracking emails are sent from our internal system from firstname.lastname@example.org. You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.